Return & Refund Policy

Return & Refund Policy

At HK Collective, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy from the date you receive your item. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by proof of purchase (order number)

Non-Returnable Items

Certain items cannot be returned, including:

  • Intimate or sanitary goods
  • Hazardous materials
  • Perishable goods
  • Custom or personalized items

How to Initiate a Return

To start a return, please contact our customer support team with your order number and reason for return. We will provide you with return instructions and a return address.

Important: Please do not send your purchase back to the manufacturer or original sender.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-10 business days to your original payment method.

Please note that shipping costs are non-refundable, and you will be responsible for paying return shipping costs unless the item is defective or we made an error.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

Exchanges

If you need to exchange an item for a different size or color, please contact our support team. The fastest way to ensure you get what you want is to return the item and make a separate purchase for the new item.

Late or Missing Refunds

If you haven't received your refund after the processing period, please:

  • Check your bank account again
  • Contact your credit card company (it may take time before your refund is posted)
  • Contact your bank
  • If you've done all of this and still have not received your refund, please contact us

Questions?

If you have any questions about our return and refund policy, please contact our customer support team.